| About AMS Collectibles & Frequently Asked Questions |
We are a company
that you can trust, and we care. We pride ourselves in
excellent customer
service, great selections, quick shipping, competitive prices and most
important, security. We will not compromise our customers privacy
or security for a second. We will do all we can to make you a happy
satisfied customer so you keep coming back for more!
AMS Collectibles
is committed to providing the highest quality products available,
shipping worldwide safely and quickly, providing personal attention to
each and every order and customer, and striving to exceed all reasonable
expectations.
We are
committed
to
offering
you the
most
popular,
hard to
find
die-cast
model
cars and
toy
collectibles
around.
We
constantly
strive
to
provide
an
expanding
selection
of
superior
products,
by
providing
new,
authentic,
top
quality,
toys,
collectibles,
action
figures,
and
gifts.
Our
philosophy
is to
always
try and
keep
everything
simple
and fun.
No
double-talk,
vague
promises, or
hidden
fees.
Just
good old
fashioned
honesty.
Our
ultimate
goal is
to
provide
the
latest
editions
and
series,
and
selections
of all
time
favorites
(new &
old).
|
|
I.
How safe is my Credit Card and Personal information ?
VERY! AMS Collectibles respects your privacy. We do not sell, trade, or otherwise distribute your personal information to ANY third party or other individual or organization for any purpose whatsoever.
When you place an order with AMS Collectibles, or join our mailing list, you are guaranteed that all information you provide will be secure with us. Your AMS Collectibles Order is encrypted and transmitted to us using a Secure Socket Layer (SSL). |
Our web site is protected by Secure Sockets Layer (SSL) software. This ensures that any personal information, including address and credit card information that you send to us from the web site order form will be encrypted.
- Once checkout begins the URL will change from "http://..." to "https://..." and depending on the web browser that you are using users will see the lock icon to the left of the status bar.
- All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.
|
|
All about shipping!
|
|
II. How much does it cost to Ship my order ?
USPS is our standard shipping carrier. The shipping charges are calculated by the actual weight of the items being delivered to you, and by your preferred choice of delivery service. Orders being delivered to any destination in the United States are delivered viaUSPS Priority Mail or Express Mail. A small handling charge is applied to all orders.
|
IIb. What about International shipping charges?
AMS Collectibles ships only to the following international locations:
|
Argentina
Australia
Austria
Bahamas
Belgium
Bermuda
Brazil
Canada
China
|
Denmark
England
Finland
France
Germany
Greece
Greenland
Holland
Hong Kong
|
Iceland
Italy
Japan
Luxembourg
Malaysia
Mexico
Netherlands
New Zealand
Norway
|
Portugal
Puerto Rico
San Marino
Singapore
South Korea
Spain
Sweden
Switzerland
Taiwan
United Kingdom |
International orders are shipped using USPS Air Mail or USPS Global Priority Mail or Global Express (EMS). We use the USPS International Postage Rate Calculator to determine the shipping costs to your country. International rates provided at checkout are estimates only. It may be necessary for us to contact our international customers for additional funds before shipping an order if our estimated shipping charges are below the USPS Air Mail Letter Post shipping rates. If our estimate greatly exceeds the Air Mail Letter Post shipping rate, we will refund any overpayment.
:: Please note that the customer is responsible if any duties & taxes are imposed by your country at your country's border.
Custom fees are very common. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. For more information we suggest that you contact your local customs office before ordering.
* Very important - If you deny the delivery of a package due to customs fees, please understand that you will be responsible for the full cost of shipping to and from.
III. Tracking your Package
You will receive a shipment confirmation e-mail the day that your order leaves our facility. This e-mail will contain your tracking number (if available) along with a link to the tracking website for your package. Please note that the US Postal Service does not offer package tracking for USPS Air Mail or USPS Global Priority Mail, so these shipments will not be trackable.
IV. How long before I will receive my order ?
In most cases (99.9%), your order will be processed and will leave our facility within 1 to 3 business days of receiving your order.
Days in Transit
Days in transit are Monday through Friday only. Saturday, Sunday and National holidays are not considered days in transit. Also, the day that your order leaves our facility is not considered a day in transit.
| Delivery Service |
Days in Transit |
| USPS Priority Mail |
1 - 3 days |
| Express |
Overnight - 2 days |
| USPS Airmail Letter Post |
4 - 7 days |
| USPS Global Priority |
4 - 6 days |
| USPS Global Express (trackable) |
3 -5 days | |
V. Do I have to pay sales tax ?
Only if you live in the State of Virginia. Sales tax is required when online shoppers live in the same state where the retailer has a physical "bricks-and-mortar" presence. Because we're located in the State of Virginia, we have to charge 5.0% sales tax on all orders shipped to Virginia addresses.
|
VI. What's your return policy ?
AMS
Collectibles'
Return Policy
1) We must be notified of the
return within 7 days of your receipt of the product.
2) The product
must still be in
MINT FACTORY SEALED CONDITION. If a child
opens a toy, plays with it and breaks it, we cannot accept it back. If opened
and/or un-sellable merchandise is returned to us, we reserve the right to deduct
up to 50% from your refund. If the item's factory seal is broken, we cannot
accept the item back. Please pack your returns carefully.
3) If the return was due to an error of ours (for instance, we
accidentally sent the wrong merchandise), we will accept responsibility for all
shipping costs related to the return. When shipping back the incorrect item to
us, please use USPS 1st Class Mail or
Priority Mail. If the package is too large or very valuable, please feel free to
contact us so that we may arrange the return. Your credit card will be refunded
for the shipping, or refund will be issued by check or money order.
4) If the return is
not due to an error of ours
(i.e.- you ordered it and then decided later on that you don't want it), the
buyer accepts full responsibility for all shipping costs plus a
10% re-stocking fee will
be deducted from your refund.
5) Package returned to us marked
"Refused", "Undeliverable", or otherwise, are subject to a
20% re-stocking fee
(This is solely to cover our losses from charges we incur when this happens).
If a package is lost or misdirected due to an incorrectly inputted address,
amscollectibles.com is completely not responsible. We have no control over
addresses typed on the checkout pages. Please make sure you have typed in the
correct address.
|
Refunds are usually issued within 7 business days of us receiving the
product back. During the holiday season, please allow up to two weeks
for a credit to be issued. Please don't
forget to include your order number with any return! |
Please ship returns to:
AMS Collectibles Returns
P.O. Box 10321
Lynchburg, VA 24506-0321
AMS Collectibles'
Cancellation Policy
Orders may be cancelled as long as they have not been processed - usually the
next business day. During the Holiday Season
Dec. 12th thru Dec. 25th we cannot cancel orders once they are placed.
|
|
At amscollectibles.com, we realize how difficult it is to order merchandise on-line, especially for first time buyers. Without actually seeing the goods in front of you, you're never really sure if you're buying exactly what you want. That's why we inspect all items closely and carefully for damages and cosmetic flaws, and will note any noticeably imperfections in the product listings. Please shop with confidence with at www.amscollectibles.com!
|
