| About AMS Collectibles & Frequently Asked Questions |
We are a company that you can trust, and we care. We pride ourselves in excellent customer service, great selections, quick shipping, competitive prices and most important, security. We will not compromise our customers privacy or security for a second. We will do all we can to make you a happy satisfied customer so you keep coming back for more!
AMS Collectiblesis committed to providing the highest quality products available, shipping worldwide safely and quickly, providing personal attention to each and every order and customer, and striving to exceed all reasonable expectations.
We are committed to offering you the most popular, hard to find die-cast model cars and toy collectibles around. We constantly strive to provide an expanding selection of superior products, by providing new, authentic, top quality, toys, collectibles, action figures, and gifts.
Our philosophy is to always try and keep everything simple and fun. No double-talk, vague promises, or hidden fees. Just good old fashioned honesty. Our ultimate goal is to provide the latest editions and series, and selections of all time favorites (new & old).
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I. How safe is my Credit Card and Personal information ?
VERY! AMS Collectibles respects your privacy. We do not sell, trade, or otherwise distribute your personal information to ANY third party or other individual or organization for any purpose whatsoever.
When you place an order with AMS Collectibles, or join our mailing list, you are guaranteed that all information you provide will be secure with us. Your AMS Collectibles Order is encrypted and transmitted to us using a Secure Socket Layer (SSL). |
Our web site is protected by Secure Sockets Layer (SSL) software. This ensures that any personal information, including address and credit card information that you send to us from the web site order form will be encrypted.
- Once checkout begins the URL will change from "http://..." to "https://..." and depending on the web browser that you are using users will see the lock icon to the left of the status bar.
- All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.
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All about shipping!
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II. How much does it cost to Ship my order ?
USPS is our standard shipping carrier. The shipping charges are calculated by the actual weight of the items being delivered to you, and by your preferred choice of delivery service. Orders being delivered to any destination in the United States are delivered via USPS Priority Mail or Express Mail. A small handling charge is applied to all orders.
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III. Tracking your Package
You will receive a shipment confirmation e-mail the day that your order leaves our facility. This e-mail will contain your tracking number (if available) along with a link to the tracking website for your package. Please note that the US Postal Service does not offer package tracking for USPS Air Mail or USPS Global Priority Mail, so these shipments will not be trackable.
IV. How long before I will receive my order ?
In most cases (99.9%), your order will be processed and will leave our facility within 1 to 3 business days of receiving your order.
Days in Transit
Days in transit are Monday through Friday only. Saturday, Sunday and National holidays are not considered days in transit. Also, the day that your order leaves our facility is not considered a day in transit.
| Delivery Service |
Days in Transit |
| USPS Standard Delivery |
3 - 4 days |
| USPS Express Delivery |
Overnight - 2 days |
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V. Do I have to pay sales tax ?
Only if you live in the State of Virginia. Sales tax is required when online shoppers live in the same state where the retailer has a physical "bricks-and-mortar" presence. Because we're located in the State of Virginia, we have to charge 5.0% sales tax on all orders shipped to Virginia addresses.
| VI. What's your return policy ?
AMS Collectibles' Return Policy
1) We must be notified of the return within 7 days of your receipt of the product.
2) The product must still be in MINT FACTORY SEALED CONDITION. If a child opens a toy, plays with it and breaks it, we cannot accept it back. If opened and/or un-sellable merchandise is returned to us, we reserve the right to deduct up to 50% from your refund. If the item's factory seal is broken, we cannot accept the item back. Please pack your returns carefully.
3) If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. When shipping back the incorrect item to us, please use USPS 1st Class Mail or Priority Mail. If the package is too large or very valuable, please feel free to contact us so that we may arrange the return. Your credit card will be refunded for the shipping, or refund will be issued by check or money order.
4) If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 10% re-stocking fee will be deducted from your refund.
5) Package returned to us marked "Refused", "Undeliverable", or otherwise, are subject to a 20% re-stocking fee (This is solely to cover our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly inputted address, amscollectibles.com is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.
| Refunds are usually issued within 7 business days of us receiving the product back. During the holiday season, please allow up to two weeks for a credit to be issued. Please don't forget to include your order number with any return! |
Please ship returns to:
AMS Collectibles Returns
P.O. Box 10321
Lynchburg, VA 24506-0321
AMS Collectibles' Cancellation Policy
Orders may be cancelled as long as they have not been processed - usually the next business day. During the Holiday Season Dec. 12th thru Dec. 25th we cannot cancel orders once they are placed.
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At amscollectibles.com, we realize how difficult it is to order merchandise on-line, especially for first time buyers. Without actually seeing the goods in front of you, you're never really sure if you're buying exactly what you want. That's why we inspect all items closely and carefully for damages and cosmetic flaws, and will note any noticeably imperfections in the product listings. Please shop with confidence with at www.amscollectibles.com!
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